Update: It’s back up, 24 hours later, but the auto payment still isn’t posted.
I use Wesla Federal Credit Union as my credit union. I don’t actually use it as my primary checking anymore, although I used to. Today when I tried to login, I was greeted with what you see on the right:
"Could not retrieve your information… Please try again later."
All I wanted to do was check to see if they had applied my auto loan payment I mailed Saturday. Well, I thought perhaps their online system was down or having trouble connecting to their database, and I couldn’t remember my "Touch Tone Teller" PIN to check via phone, so I called and pressed the option to speak with a loan officer.
The conversation went something quite similar to this:
Me: Are you having an issue with your online banking? When I log in it says "Could not retrieve your information… Please try again later."
Lady: Yes, our network is down right now.
Me: Oh, ok. I just wanted to see if my auto loan payment that I mailed Saturday has been applied. Can you check for me?
Lady: I can’t check that. Our entire network is down so I can’t access anything on the computer.
Me: So if I wanted to come take my money out of the bank right now, could I?
Lady: You can withdraw $200. That’s the limit.
Me: Um, ok. Thanks. *click*
That doesn’t make me too confident in their ability to do business, but I just use them for a low interest auto loan right now, on which I’m making very successful, long strides in paying off early.