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Help Desk Support Specialist
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Highland Clinic |
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Location:
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US-LA-Shreveport
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Base Pay:
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N/A
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Employee Type:
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Full-Time Employee
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Industry:
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Computer Hardware
Healthcare - Health Services
Computer Software
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Manages Others:
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no
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Job Type:
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Information Technology
Health Care
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Req'd Education:
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2 Year Degree
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Req'd Experience:
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At Least 3 Years
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Req'd Travel:
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Negligible
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Relocation Covered:
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No
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Contact:
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Not Available
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Phone:
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Not Available
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Email:
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Send Email Now
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Fax:
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Not Available
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Ref ID:
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computer support
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DESCRIPTION
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GENERAL SUMMARY OF DUTIES:
-Initial phone or email contact person for first level corrective involving computer workstation hardware and software problems.
-Responsible for tracking and documenting issues and their solutions, troubleshooting and researching problems for internal or external sites.
-May provide assistance concerning the use of computer hardware and software, including printing, installation, word- processing, electronic mail, and operating systems.
-Recognizes and identifies potential areas where existing policies and procedures related to products supported the Help Desk require change.
-Interfaces with present and potential customers to resolve problems and to maintain high level of customer satisfaction.
-Ensures that all problems are logged, assigned for resolution, prioritized and tracked and Director informed.
Please apply online at HighlandClinic.com
Company benefits :
Health Insurance, Life Insurance, 401K,Retirement, Sick and Vacation Leave, Holidays, Funeral Leave, Jury Duty. Free parking.
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REQUIREMENTS
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EDUCATION:
-High school diploma.
EXPERIENCE:
-Minimum of two years experience with Help Desk functions related to wide variety of computer software and hardware, preferably in health care setting.
KNOWLEDGE:
1.Knowledge of operating systems, word processing, spreadsheets, databases, hardware and peripherals and 1O-key touch.
2.Knowledge of how to operate and trouble-shoot computer equipment.
3.Knowledge of customer services concepts.
SKILLS:
1. Skill in organizing tasks.
2. Skill in using customer service skills in dealing with frustrated users.
3. Skill in masterful problem solving.
ABILITIES:
1. Ability to communicate effectively in user-friendly terms verbally and in writing.
2. Ability to be a team player with effective interpersonal skills.
3. Ability to solve problems and work independently
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