Update: They did sell out of that stupid thing I bought. I wouldn’t have been able to believe that I could hate them more. They gave me a $5.00 coupon toward a future purchase, but even including that, I had to spend $15 more in order to get an item similar to the one I wanted to buy.
Sure, Overstock might lure you in with their ads featuring a seductive austrian woman prancing about in a white wonder world of online commerce, but what really awaits you on the web site? I hate Overstock.com. Don’t get me wrong, I shop there, but I hate it the same way I hate Wal-Mart, and I hate it too, but for different reasons. Read on to see why I hate Overstock.com.
Overstock has great prices on a lot of things. I just got done shopping for my Mother and Granny on there. Yes, I call her Granny. I was minding my own business trying to buy some things, and I felt instantly pressured, by an online store with no physical connection to me.
When you are trying to sort through the pages that are designed in such a way to sell you the highest dollar items first, you come across “Almost Sold Out” signs on a lot of the items. They are trying to make you think “Hey, some guy might buy this before I can and it’ll be sold out before I can buy it!” It’s high pressure sales without the salesperson on commission.
OK. I can accept that. They want to move their items. But what about this? A “Sold Out” sign on items? What are they trying to get you to think there? “Oh man, Overstock sure does move product. Even the ones that don’t say ‘Almost Sold Out’ might be sold out before I’ll have a chance to deliver my money into their grubby paws!” I don’t get it. I’ve never seen a retailer brag about being sold out of something that I wasn’t even looking for in the first place. It’s just odd.
Well, it worked. I added multiple items to my cart, and wouldn’t you know, even an item that didn’t say “Almost Sold Out” on it said “Only 10 Left!!” on an animated gif on the cart page. They were trying to make me check out immediately. Well, I didn’t. I said, “I don’t believe that. They couldn’t possibly sell out while I’m shopping.” I added another item to my cart, and wouldn’t you know, now it says “Only 5 left!”
Well, that worked too. I checked out immediately, because I didn’t want my gift shopping time to go to waste, but I don’t know if I’ll shop there again. I probably will, just as I volunteer to be abused by Wal-Mart, but it’s not right. Capitalism, sure, it’s great, but just let me shop on the site. Don’t hustle me out the door.
And to top it all off, when I got done, this is what I got after paying with my credit card:
Never though of it that way. But I can tell you that I did a great deal of my holiday shopping on Overstock! And I did order one of those things that said ‘Almost Sold Out’, and I’ll be damned if it didn’t sell out. Truly sucks when that happens, but for my trouble they gave me a $5 coupon for my next purchase, which was nice. =)
I bought a wi-fi card on overstock.com. They applied the same pressure tactics to me as well. I’ve never seen a website operate in such a weird way.
I waited for about one month for the items to be deliveried….
i am in the midst of an extremely unsatisfactory purchase of a mattress set from overstock; price wasn’t great, but delivery free and i was sending it to my brother (who was recently diagnosed w/ 2 cancers and his wife left him, taking their bed). they called him and set up delivery for 2/25, my brother took off work, no mattress set/no phone call to explain why. all my ‘live chats’ have resulted in nothing but frustration. all my requests to have a supervisor contact me via e-mail or phone have produced nothing but silence. i have twice filled out the survey saying i’m extremely unhappy and want a live person to contact me immediately, again, lots of silence. any ideas on how to get them to respond?
i hate overstock.com, they took an order for a book that i wanted. they charged my account for the book. than 3 days later, they e-mailed me to let me know that the book would not be sent out for a month. 1 week before the book was to ship out, i get another e-mail that the order was cancelled and they would refund the money. when i called them, they told me that too many people had ordered the book. so why did they take my money if they couldn’t get me the book at all. i will never use overstock.com again. and i hope that no one else will either. if that is how they conduct business, they need to go out of business.
that’s why i’m going back to using Amizon.com
Absolutely DO NOT use Overstock. They make NO guarantees for “processing” time and they will not cancel your order. They have the worst customer support. Stick to Amazon or you will regret it.